Support Centre & FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, returns, careers, and more. If you don’t find the information you’re looking for, feel free to contact us directly.


1. Products

Q: What types of products do you offer?
A: We offer a wide range of products, including smart gadgets, smart home devices, electronics, and cutting-edge technologies. Our catalog is continuously updated with the latest innovations to ensure you have access to the best and most advanced products on the market.

Q: Are your products covered by a warranty?
A: Yes, most of our products come with a manufacturer’s warranty. The duration and coverage vary depending on the product and brand. Specific warranty details can be found on the product page or in the documentation included with your purchase.

Q: How can I find more information about a product?
A: Each product page includes detailed descriptions, specifications, customer reviews, and high-resolution images. If you need additional information, you can contact our customer service team at info@qupolis.com


2. Shipping

Q: What are your shipping options?
A: We offer several shipping options, including standard, expedited, and express delivery. Shipping costs and delivery times vary based on your location and the selected shipping method, which will be calculated during checkout.

Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Please check our Shipping Policy page for a list of available destinations and any associated costs.

Q: How can I track my order?
A: Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your package. You can also log into your account on our website and view your order status under “Order History.”

Q: What should I do if my package is delayed or lost?
A: If your package is delayed or lost, please contact our customer service team at info@qupolis.com with your order details. We’ll investigate the issue and work with the carrier to resolve it as quickly as possible.


3. Returns

Q: What is your return policy?
A: We offer a hassle-free return policy within 30 days of purchase for most products. Items must be returned in their original condition with all packaging and accessories. Please refer to our Return Policy page for more details and to initiate a return.

Q: How do I return a product?
A: Follow the instructions on the Returns page to generate a return authorization and shipping label. Once your return is received and inspected, we’ll process your refund or exchange.

Q: Are there any items that cannot be returned?
A: Certain items, such as final sale products, perishable goods, and personalized items, are not eligible for return. Please review our Return Policy for a complete list of non-returnable items.

Q: How long does it take to process a return?
A: Returns are typically processed within 7-10 business days after we receive the item. Refunds will be issued to the original payment method, and you’ll receive a confirmation email once the process is complete.


4. Careers

Q: How can I apply for a job at Qupolis?
A: We’re always looking for talented individuals to join our team! Visit our Careers page to view current job openings and apply online. You can also submit your resume and cover letter to careers@qupolis.com

Q: What positions are currently available?
A: Our Careers page lists all open positions across various departments. We regularly update our listings, so check back often for new opportunities.

Q: What is the recruitment process like?
A: Our recruitment process typically involves an initial application review, followed by phone or video interviews, and then in-person interviews (if applicable). Successful candidates will receive an offer letter detailing the terms of employment.

Q: Do you offer internships or entry-level positions?
A: Yes, we offer both internships and entry-level positions in various departments. These opportunities are a great way to gain experience and grow your career in a dynamic environment. Check our Careers page for available positions.


5. Account & Orders

Q: How do I create an account?
A: Creating an account is easy! Click on the “My account” button at the top of our homepage and fill in the required information. With an account, you can track orders, manage addresses, and save items to your wishlist.

Q: What should I do if I forgot my password?
A: If you’ve forgotten your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and we’ll send you instructions on how to reset your password.

Q: Can I change or cancel my order after it’s been placed?
A: If you need to change or cancel your order, please contact us immediately at info@qupolis.com. If the order hasn’t been processed yet, we’ll do our best to accommodate your request. Once the order has been shipped, changes and cancellations may not be possible.


6. Payments & Promotions

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. For more details, please visit our Payment Methods page.

Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be purchased on our website. They’re the perfect gift for friends, family, or colleagues and can be used toward any purchase. Gift cards are valid for two years from the date of purchase.

Q: How do I apply a discount code?
A: You can apply a discount code at checkout. Simply enter the code in the designated field, and the discount will be applied to your order total. Please note that only one discount code can be used per order.


7. Contact Us

Q: How can I get in touch with customer service?
A: Our customer service team is here to help! You can reach us via email at info@qupolis.com, call us at 020 8922 0382.